Questions about payment, delivery and security

What is the difference between TMsearcher24 and Researcher24?

TMsearcher24 is the international gateway to the extensive research services of Researcher24, the specialist for products and services for the management of Intellectual Property Rights (IPR) from Germany. The ordering of TMsearcher24-Specials takes place in the Shop System of Researcher24. The completion of the research and production of results also takes place via Researcher24 and ensures, in this way, high standards of quality and security.

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In which currencies can I use to pay for TMsearcher24 and Researcher24?

In the Shop System of Researcher24, you can choose, at the ordering stage, whether you would like to pay in US Dollars or in Euros. For current currency rates and a currency converter, you can consult the pages of CNNmoney™, to give one example.

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What payment methods does TMsearcher24 and Researcher24 use?

In the Shop System of Researcher24, you can pay with credit cards (Mastercard or Visa), securely and SSL-encrypted.

The payment process is executed via our online payment provider Postbank, one of the biggest German private and business banks.

Alternatively, you can make an advance payment in Euros into our account:

Bank: Postbank Hamburg
Account number: 9316200
Bank number: 200 100 10
IBAN: DE59 2001 0020 0009 3162 00
BIC: PBNKDEFF

Registered customers have the possibility of paying via invoice.

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How can I enter my vouchers?

You can insert your vouchers as promotion codes when you finally place an order from your basket, on Researcher24. After you have given the promotion codes, the price of your order will be reduced by the value of your voucher. Please be aware that vouchers have a limited validity and cannot be exchanged for cash.

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How are the research results delivered?

Outside of Germany, you will receive your research results principally by email, in pdf format (Acrobat Reader). When ordering, you can choose whether you would also like to receive the research report by post or fax. Post or fax delivery can incur additional costs. The order form contains information about this.

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Does the price of TMsearcher24 and Researcher24 include all taxes?

All stated prices on TMsearcher24 and Researcher24 are inclusive of all taxes valid in Germany.

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Where can I receive further information about brands, trademark registration, brand protection and legal issues involving trademarks?

General information and tips about brands, trademark registration, brand protection and legal issues involving trademarks and names are to be found on our page Protect names or this page of Markenbusiness: Legal Issues. However, individual, personal queries should be dealt with by a specialised lawyer. A directory is to be found here.

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Please contact us if you have further queries about methods of payment, delivery or security. Please use our contact form for this purpose - we look forward to your enquiries.

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