Questions
about payment, delivery and security
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What is the difference between TMsearcher24
and Researcher24?
TMsearcher24 is the international gateway to the extensive research
services of Researcher24, the specialist for products and services
for the management of Intellectual Property Rights (IPR) from
Germany. The ordering of TMsearcher24-Specials takes place in
the Shop System of Researcher24. The completion of the research
and production of results also takes place via Researcher24 and
ensures, in this way, high standards of quality and security.
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In which currencies can I use to pay for TMsearcher24
and Researcher24?
In the Shop System of Researcher24, you can choose, at the ordering
stage, whether you would like to pay in US Dollars or in Euros.
For current currency rates and a currency converter, you can consult
the pages of CNNmoney™,
to give one example.
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What payment methods does TMsearcher24 and Researcher24
use?
In the Shop System of Researcher24, you can pay
with credit cards (Mastercard or Visa), securely and SSL-encrypted. |
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The payment process is executed via our online
payment provider Postbank, one of the biggest German private
and business banks. |
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Alternatively, you can make an advance payment in Euros into our
account:
Bank: Postbank Hamburg
Account number: 9316200
Bank number: 200 100 10
IBAN: DE59 2001 0020 0009 3162 00
BIC: PBNKDEFF
Registered customers have the possibility of paying via invoice.
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How can I enter my vouchers?
You can insert your vouchers as promotion codes when you finally
place an order from your basket, on Researcher24. After you have
given the promotion codes, the price of your order will be reduced
by the value of your voucher. Please be aware that vouchers have
a limited validity and cannot be exchanged for cash.
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How are the research results delivered?
Outside of Germany, you will receive your research results principally
by email, in pdf format (Acrobat Reader). When ordering, you can
choose whether you would also like to receive the research report
by post or fax. Post or fax delivery can incur additional costs.
The order form contains information about this.
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Does the price of TMsearcher24 and Researcher24
include all taxes?
All stated prices on TMsearcher24 and Researcher24 are inclusive
of all taxes valid in Germany.
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Where can I receive further information about
brands, trademark registration, brand protection and legal issues
involving trademarks?
General information and tips about brands, trademark registration,
brand protection and legal issues involving trademarks and names
are to be found on our page Protect
names or this page of Markenbusiness: Legal
Issues. However, individual, personal queries should be
dealt with by a specialised lawyer. A directory is to be found here.
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Please contact us if you have further queries about methods of
payment, delivery or security. Please use our contact
form for this purpose - we look forward to your enquiries.
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